Over 630 communicators have now taken our Crisis Communication Competence Test. The test results have given us an interesting overview of the trends in Crisis Communications in Europe. See some of the test statistics below, and learn about how your organisation can stay better prepared:
Our Suggestions:
Margaret O’Donnell will speak about social media monitoring and tools, and will investigate how these tools can help your organisation stay prepared for crises which develop and spread online.
Continue reading
Margaret O’Donnell will speak about social media monitoring and tools, and will investigate how these tools can help your organisation stay prepared for crises which develop and spread online.
Continue reading
Issues Management
Yes 59% No 41%
41% of respondents reported that they don’t monitor the public’s sentiment of their organisation
Our Suggestions:
Margaret O’Donnell will speak about social media monitoring and tools, and will investigate how these tools can help your organisation stay prepared for crises which develop and spread online.
Continue reading
Andrea Polo will discuss how preparing for potential crises helped eBay – one of the most well-known online organisations – deal with unexpected circumstances.
Continue reading
Margaret O’Donnell will speak about social media monitoring and tools, and will investigate how these tools can help your organisation stay prepared for crises which develop and spread online.
Continue reading
Andrea Polo will discuss how preparing for potential crises helped eBay – one of the most well-known online organisations – deal with unexpected circumstances.
Continue reading
Online Issues Management
Yes 35% No 65%
Monitoring discussions online is one of the most critical aspects of being prepared, but 65% of respondents said they haven’t integrated this into their strategy.
Our Suggestions:
Learn about the importance of interacting with your community through Edward Muscat Azzopardi’s presentation on how the Bank of Valletta survived the financial crisis. Continue reading
Learn about the importance of interacting with your community through Edward Muscat Azzopardi’s presentation on how the Bank of Valletta survived the financial crisis. Continue reading
Community Engagement
Yes 38% No 62%
To address a problem situation, it is important to identify who is the loudest critic, but 62% of people who took our test said they don’t!
Our Suggestions:
Yannis Freris will explain some key strategies for a successful first response during an interactive workshop. Continue reading
Yannis Freris will explain some key strategies for a successful first response during an interactive workshop. Continue reading
First Response
Yes 60% No 40%
40% of respondents reported that their team has not been assigned clear roles and guidelines to follow during crisis.
Our Suggestions:
Yannis Freris will explain some key strategies for a successful first response during an interactive workshop. Continue reading
Vincenzo Galimi will define three key steps for managing crises, and will explain which aspects of a crisis to focus on first, how best to allocate your resources, and what can be dealt with at a later date. Continue reading
Yannis Freris will explain some key strategies for a successful first response during an interactive workshop. Continue reading
Vincenzo Galimi will define three key steps for managing crises, and will explain which aspects of a crisis to focus on first, how best to allocate your resources, and what can be dealt with at a later date. Continue reading
Responding to Media
Yes 55% No 45%
The media is often the first – and most harsh – respondent to a crisis situation, but 45% of people who took our test say that they have not identified a media contact for these circumstances
Our Suggestions:
Patrick Kammerer’s workshop will feature an in-depth discussion on the necessary steps when dealing with crises, based on lessons learned from some of Shell’s largest – and most difficult – media events. Continue reading
Patrick Kammerer’s workshop will feature an in-depth discussion on the necessary steps when dealing with crises, based on lessons learned from some of Shell’s largest – and most difficult – media events. Continue reading
Crisis Readiness
Yes 67% No 33%
33% of respondents have not yet prepared any background information or guidelines to distribute internally during a crisis, leaving many internal structures at risk.
Our Suggestions:
Frederik Tautz will highlight the critical steps of communicating with your team during a crisis in his workshop. Continue reading
Frederik Tautz will highlight the critical steps of communicating with your team during a crisis in his workshop. Continue reading
Internal Crisis Communications
Yes 41% No 59%
It is critical that all members of your team are on the same page during a crisis. 59% of our respondents answered that they had not prepared to communicate with their employees if a crisis hit.
Our Suggestions:
Frederik Tautz will highlight the critical steps of communicating with your team during a crisis in his workshop. Continue readingLearn about the importance of interacting with your community through Edward Muscat Azzopardi’s presentation on how the Bank of Valletta survived the financial crisis. Continue reading
Frederik Tautz will highlight the critical steps of communicating with your team during a crisis in his workshop. Continue reading
Learn about the importance of interacting with your community through Edward Muscat Azzopardi’s presentation on how the Bank of Valletta survived the financial crisis. Continue reading
Internal Community Engagement
Yes 39% No 61%
61% of our respondents reported that their employees probably do not trust their managers during a crisis.
Our Suggestions:
With vast experience in crisis communications litigation, Rosa D’Antonna will explain the basics of an often overlooked, but critical, aspect of crisis communications. Continue reading
With vast experience in crisis communications litigation, Rosa D’Antonna will explain the basics of an often overlooked, but critical, aspect of crisis communications. Continue reading
Crisis Litigation
Yes 57% No43%
The legal implications of a crisis scenario can be incredibly important, yet 43% of our respondents say that they don’t have a clear line to their organisation’s legal department.
Our Suggestions:
With vast experience in crisis communications litigation, Rosa D’Antonna will explain the basics of an often overlooked, but critical, aspect of crisis communications. Continue reading
With vast experience in crisis communications litigation, Rosa D’Antonna will explain the basics of an often overlooked, but critical, aspect of crisis communications. Continue reading
Crisis Litigation
Yes 57% No43%
The legal implications of a crisis scenario can be incredibly important, yet 43% of our respondents say that they don’t have a clear line to their organisation’s legal department.
Our Suggestions:
Maintaining an adaptable and up-to-date crisis strategy is critical to the success of any crisis response strategy. Our Conference Bootcamp will give you a chance to discuss with other participants about their own experiences and suggestions on how to deal with crises. Continue reading
Maintaining an adaptable and up-to-date crisis strategy is critical to the success of any crisis response strategy. Our Conference Bootcamp will give you a chance to discuss with other participants about their own experiences and suggestions on how to deal with crises. Continue reading
Crisis Litigation
Yes 22% No 78%
The only way to know if your plan will work is to test it – but over 78% of people who took our test say that they have not tested their team’s strategy.
